Terms of service
Introduction and Purpose
LexiSupport is committed to providing reliable legal support tailored specifically for the IT sector. This Terms of Service document outlines the scope of our services, the responsibilities of our clients, and the legal framework guiding our operations.
By engaging with LexiSupport, clients agree to adhere to the policies and procedures described herein. Our services are designed to support software developers, cybersecurity firms, and other IT professionals in navigating complex legal landscapes.
We emphasize transparency and clarity in our contractual agreements to ensure mutual understanding and compliance with applicable laws and regulations.
Scope of Services
Our legal support includes drafting, reviewing, and advising on software licenses, intellectual property rights, confidentiality agreements, and compliance obligations. We also assist with resolving disputes related to technology contracts.
LexiSupport's services are intended to complement existing legal frameworks and do not replace legal advice from licensed practitioners. Clients should seek personalized legal counsel for specific issues beyond our scope.
Client Responsibilities
Clients are responsible for providing accurate information and timely feedback to facilitate effective support. Confidentiality of shared information must be maintained, and clients agree not to misuse our services for unlawful purposes.
It is also the client's duty to inform us of any changes in project scope or relevant legal circumstances that may impact our support activities.
Intellectual Property
All intellectual property rights related to the legal documents and advice provided remain the property of LexiSupport until full payment is received. Clients are granted a non-exclusive license to use the documents solely for their intended purpose.
Unauthorized reproduction or distribution of our materials is prohibited, and any breach may result in termination of services and legal action.
Confidentiality and Data Security
LexiSupport implements strict confidentiality protocols to safeguard client data. We utilize secure communication channels and storage practices to protect sensitive information.
However, clients should also take appropriate measures to ensure their data security when sharing confidential details with us.
Limitations and Disclaimers
Our legal support is provided based on the information available and current legal standards. We do not guarantee specific outcomes or legal success, as results depend on various factors outside our control.
LexiSupport is not liable for any damages resulting from the use or inability to use our services, including indirect or consequential damages.
Termination and Amendments
Either party may terminate this agreement with written notice. We reserve the right to modify these terms at any time, with updates communicated via email or our website.
Continued use of our services constitutes acceptance of the updated terms and conditions.
Governing Law and Jurisdiction
This agreement is governed by the laws of Ontario, Canada. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in Niagara Falls, ON.
Terms of return
LexiSupport provides clear guidelines regarding the return process for legal support services in the IT sector. Customers are encouraged to review the terms carefully before initiating a return. All requests must be submitted within 14 days of service completion to ensure eligibility.
Returns are considered only if the service did not meet the agreed-upon scope or quality standards. Evidence supporting the claim, such as documentation or correspondence, should accompany the request to facilitate review.
Once a return request is received, our support team will evaluate the case thoroughly. If the claim is validated, a refund or service credit may be issued at our discretion. We reserve the right to refuse returns that do not comply with the outlined procedures.
It is important to note that digital services, including legal consultations and document reviews, are non-refundable once delivered, unless proven defective or incomplete. In such cases, re-assessment or rework may be offered instead of a refund.
Customers should ensure that all communications regarding returns are made via the designated support channels. Unauthorized claims or third-party submissions may delay or invalidate the process.
Our policy emphasizes transparency and fairness. To initiate a return, clients must contact us through the provided email or support portal, including detailed reasons and relevant documentation. This helps streamline the review process and ensures prompt resolution.
LexiSupport reserves the right to request additional information or clarification during the evaluation. Decisions regarding returns are final and will be communicated within 7 business days.
Returns related to service dissatisfaction must be addressed within the specified timeframe. After this period, claims may no longer be eligible for consideration unless exceptional circumstances apply.
In cases where a refund is approved, it will be processed using the original payment method within 14 days. Refunds may be subject to transaction fees or deductions as per payment provider policies.
We advise clients to retain all correspondence and relevant documentation until the return process concludes. This documentation may be necessary for verification or future reference.
While our goal is to support clients effectively, we recommend reviewing all service descriptions and terms beforehand to ensure compatibility and proper expectations. This reduces the likelihood of disputes or misunderstandings.
LexiSupport is committed to maintaining a professional and efficient return process that aligns with industry standards and legal requirements. Our procedures are designed to uphold fairness while protecting both clients and our firm’s integrity.
Clients are encouraged to contact our support team for any questions or clarifications related to the terms. We aim to provide clear, accessible information to facilitate smooth transactions and mutual understanding.
This document is subject to change in accordance with evolving legal regulations or company policies. Clients will be notified of significant updates to the return terms via official communication channels.
By engaging our services, clients acknowledge and accept these terms. Our commitment is to support your legal needs in the IT sector responsibly and transparently.